Fact Sheet – General

We’re a leading specialty retailer of premium pet food, supplies, services and companion animals. However, we consider that just part of what Petco does. Our vision says it all: Healthier Pets. Happier People. Better World.® Because we firmly believe that life is better with a pet. We believe the bond we share with pets enriches our lives, strengthens our communities and makes the world a healthier, happier place for all. We believe all pets deserve loving homes, the best nutrition and a high quality of life. We believe in nurturing relationships between pets and the people who love them.

We’re advocates for animals who are focused on delivering outstanding customer service, in a fun and convenient shopping environment, both online at  www.petco.com and in our stores. And we achieve all of this by employing some of the most knowledgeable, pet-loving people we can find to offer pets and pet parents a wide range of products and services to meet every need.

WholePets™ – Petco knows being a great pet parent is more than just spending quality time with your pet. It’s about building a physical, mental, social and emotional relationship together. We call this WholePets. Through WholePets, we’re committed to providing all the products, services and advice you need to help you care for the complete health and well-being of your pet.

Industry-leading animal care. Petco is committed to providing a safe, healthy and humane environment for companion animals in every store, and it all starts with our people. Passionate, dedicated animal-lovers are hired to work at Petco and they receive ongoing, advanced training and education to help customers make the right choices to care for their pets.

Educating responsible pet parents. Petco is committed to helping companion animals find homes with responsible pet parents who can provide long, happy and healthy lives for their pets. Each store offers trained and knowledgeable associates who can offer important advice throughout the life of any pet. Petco stores and Petco.com also provide: detailed Animal Care Sheets with important information about the proper care of companion animals and informative articles about keeping pets happy and healthy; a New Pet Center with everything needed to bring home a new companion animal; and a wide range of services to pamper, train and care for pets.

Think Adoption First. Petco has a “Think Adoption First” philosophy, which means we strongly recommend that anyone looking to add a new pet to their family consider adopting a companion animal in need of a loving home, rather than purchasing one – even from a Petco store. Petco and the Petco Foundation work with more than 8,000 local animal-welfare partners to find homes for more than 250,000 animals every year through in-store adoption events. Petco’s Think Adoption First program allows new adopting pet parents to sign up for exclusive savings and ongoing pet care information. Petco has never sold dogs or cats.

Petco Certified Nutrition. At Petco, we sell only dog and cat food that meets our Petco Certified Nutrition standards for Essential Nutrition, Advanced Nutrition or Natural Nutrition. We carry a wide selection of high-quality natural and organic pet food, including many exclusive brands not available at other national pet retailers. We have Petco Certified Nutrition™ specialists in every store to help pet parents find the right dog or cat food to meet each pet’s specific nutritional needs. If for any reason a customer is not 100% satisfied with a dog or cat food purchase from Petco, we’ll refund the purchase price as part of our Petco Certified Nutrition Customer Satisfaction Guarantee.

The Petco Foundation. The Petco Foundation has served as a voice for companion animals across the country since 1999. Each year, the Foundation helps animal-welfare organizations find lifelong, loving homes for millions of orphaned pets, as well as fund spay and neuter efforts, animal assisted therapy programs and humane education. Today, the Foundation donates tens of millions of dollars a year to assist companion animals across the country. The organization is funded through donations raised during in-store fundraisers, as well as from Petco associates, vendors and corporate contributions.

Supporting animal-welfare groups. Together, Petco and the Petco Foundation support thousands of grassroots programs and organizations that share commitments to improve animal welfare, educate responsible pet parents, reduce the number of homeless animals that are put to death each year and celebrate the human-animal bond. Activities include National Adoption Weekends, a national Pet Food Bank program, pet assisted therapy, donations of food and supplies to help animals affected by natural disasters, and much more.

Planet Petco. Adopting sustainable business practices is not only the right thing to do – it is also a reflection of the fact that Petco associates are passionate about making a difference. Petco is actively involved in a number of activities intended to reduce our impact on the planet and help build a better world for people and pets, including introducing our Planet Petco line of products that offer high quality, more sustainable pet products that utilize recycled and reclaimed materials and renewable resources.

Pals Rewards. Pet parents who shop at Petco can save money instantly by signing up for Pals Rewards, offering 5 percent back on every purchase, storewide savings on hundreds of products and supplies, and exclusive discount coupons.

Unleashed by Petco. In June 2009 Petco introduced Unleashed by Petco, a smaller format neighborhood shop. We currently operate more than 50 Unleashed by Petco stores located in California, Massachusetts, Maryland, Virginia, New York and the District of Columbia.

Pooch Hotel. In 2011, Petco entered the dog daycare and boarding market by acquiring three Pooch Hotel locations. Today, the company operates nine Pooch Hotels in California, Illinois, Massachusetts and Texas, each offering a unique experience in luxury boarding and daycare for dogs.

Petco Particulars

  • Founded in 1965
  • More than 1,200 stores serving all 50 United States
  • More than 24,000 associates nationwide
  • More than 10,000 different pet-related products for dogs, cats, fish, reptiles, amphibians, birds and small animals
  • Complete pet care and services, including:
    • Dog training
    • Grooming (Mobile Grooming available in select service areas)
    • Affordable vaccinations
    • Pet photography
    • Pet insurance
    • Online pet first aid

Senior Officers

  • Jim Myers, Chief Executive Officer
  • Brad Weston, Executive Vice President and Chief Merchandising Officer
  • Charlie Piscitello, Senior Vice President and Chief People Officer
  • Elisabeth Charles, Senior Vice President and Chief Marketing Officer
  • Tom Farello, Senior Vice President of Operations
  • Razia Richter, Senior Vice President and Chief Customer Champion
  • Kelly Breitenbecher, Senior Vice President and Chief Information Officer
  • Mark Hilborn, Senior Vice President of Supply Chain
  • Steve Lossing, Senior Vice President of Merchandising

Petco National Support Center

9125 Rehco Road
San Diego, CA 92121
(858) 453-7845

Petco San Antonio Support Center

654 Richland Hills Drive
San Antonio, TX 78245
(858) 453-7845

Media Contact

Lisa Stark
Petco Corporate Communications
(858) 453-7845 x2558
lisa.stark@petco.com