As a leading specialty retailer of premium pet food, supplies, services and companion animals, Petco’s vision is captured in six words: Healthier Pets. Happier People. Better World. We believe that pets enrich our lives, strengthen our communities and make our world a healthier, happier place; that all pets deserve loving homes, the best nutrition and a high quality of life; and that, every day, we bring pets and people together and advocate for animals because life is better with a pet. We’re focused on delivering outstanding customer service, a fun and convenient shopping environment, both in stores and online at www.petco.com, and a range of products, services and knowledgeable associates to help our customers be great pet parents.
Industry-leading animal care. Petco is committed to providing a safe, healthy and humane environment for companion animals in every store, and it all starts with the people who work there. Passionate, dedicated animal-lovers are hired to work at Petco and they receive ongoing, advanced training and education to help customers make the right choices to care for their pets.
Educating responsible pet parents. Petco is committed to helping companion animals find homes with responsible pet parents who can provide long, happy and healthy lives for their pets. Each store offers trained and knowledgeable associates who can offer important advice throughout the life of any pet. Petco stores and Petco.com also provide: detailed Animal Care Sheets with important information about the proper care of companion animals and informative articles about keeping pets happy and healthy; a New Pet Center with everything needed to bring home a new companion animal; and a wide range of services to pamper, train and care for pets.
Think Adoption First. Petco has a “Think Adoption First” philosophy, which means we strongly recommend that anyone looking to add a new pet to their family consider adopting a companion animal in need of a loving home, rather than purchasing one – even from a Petco store. Petco and the Petco Foundation work with more than 7,000 local animal-welfare partners to find homes for more than 250,000 animals every year through in-store adoption events. Petco’s “Think Adoption First” program allows new adopting pet parents to sign up for exclusive savings and ongoing pet care information. Petco has never sold dogs or cats.
Petco Certified Nutrition. At Petco, we sell only dog and cat food that meets our Petco Certified Nutrition standards for Essential Nutrition, Advanced Nutrition or Natural Nutrition. We carry a wide selection of high-quality natural and organic pet food, including many exclusive brands not available at other national pet retailers. We have Petco Certified Nutrition™ specialists in every store to help pet parents find the right dog or cat food to meet each pet’s specific nutritional needs. If for any reason a customer is not 100% satisfied with a dog or cat food purchase from Petco, we’ll refund the purchase price as part of our Petco Certified Nutrition Customer Satisfaction Guarantee.
Supporting animal-welfare groups. Together, Petco and the Petco Foundation support thousands of grassroots programs and organizations that share commitments to improve animal welfare, educate responsible pet parents, reduce the number of homeless animals that are put to death each year and celebrate the human-animal bond. Activities include National Adoption Weekends, a national Pet Food Bank program and supply donations to help animals affected by natural disasters, pet assisted therapy, and much more.
Planet Petco. Adopting sustainable business practices is not only the right thing to do – it is also a reflection of the fact that Petco associates are passionate about making a difference. Petco is actively involved in a number of activities intended to reduce our impact on the planet and help build a better world for people and pets, including introducing our Planet Petco line of products that offer high quality, more sustainable pet products that utilize recycled and reclaimed materials and renewable resources. For more information on Planet Petco and the company’s sustainable business practices, visit www.petco.com/planet.
Petco Pals. Pet parents who shop at Petco can save money instantly by signing up for our Petco PALS loyalty program, offering storewide savings on products ranging from supplies and a wide selection of nutritious food, to incredible toys and treats.
Unleashed by Petco. In June 2009 Petco introduced Unleashed by Petco, a smaller format neighborhood shop. We currently operate more than 30 Unleashed by Petco stores located in California, Massachusetts, Maryland, Virginia, New York and the District of Columbia.
Petco Particulars
- Founded in 1965
- More than 1,100 stores serving all 50 United States
- More than 22,000 associates nationwide
- More than 10,000 different pet-related products for dogs, cats, fish, reptiles, amphibians, birds and small animals
- Complete pet care and services, including:
- Dog training
- Grooming (Mobile Grooming available in select service areas)
- Affordable vaccinations
- Pet photography
- Pet insurance
- Online pet first aid
Executives
- Jim Myers, Chief Executive Officer
- Brad Weston, Executive Vice President and Chief Merchandising Officer
- Mike Foss, Executive Vice President and Chief Financial Officer
- Elisabeth Charles, Senior Vice President and Chief Marketing Officer
- Charlie Piscitello, Senior Vice President of Human Resources
- Tom Farello, Senior Vice President of Operations
Petco National Support Center
9125 Rehco Road
San Diego, CA 92121
(858) 453-7845
Petco San Antonio Support Center
654 Richland Hills Drive
San Antonio, TX 78245
(858) 453-7845
Media Contact
Lisa Epstein
Petco Corporate Communications
(858) 453-7845 x2558
lisa.epstein@petco.com
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